As part of an ongoing series of changes to the traditional official services provider model, Fern and its sister company, NexxtShow, have eliminated service cancellation charges. This change is intended to simplify the relationship between Fern/NexxtShow and the exhibitor while easing the exhibitor’s decision to commit to show participation, according to Fern CEO Aaron Bludworth.
Effective October 1, 2020, any exhibitor order placed with Fern or NexxtShow through their OneView exhibitor portal will be refunded 100 percent should the exhibitor cancel services prior to seven days before show opening for any reason; no questions asked.
“With COVID-19’s unprecedented disruption to live events, our team decided to accelerate the implementation of this change and others we’ll be announcing soon,” says Bludworth (pictured right). “The path back to in-person events requires flexibility by all stakeholders, from health and safety practices to methods of experience delivery and financial models. We are confident this new ordering policy will help give exhibitors the financial confidence to commit to shows, alleviating concerns about changing circumstances that could have resulted in burdensome costs.”
The new refund policy furthers the Fern’s and NexxtShow’s commitment to delivering exhibitor-friendly, personalized experiences. While cancellation charges were historically a tool to help providers plan and avoid incurring excess costs, the two companies have developed extensive national networks that will mitigate these costs.
“Fern has always been a leader in friendly exhibitor service and is culturally policy light,” adds Bludworth. “This is formalizing what has often been our practice at the individual exhibitor level.”
Show organizers or exhibitors with questions may contact their Fern or NexxtShow representative or Jim Kelley at jkelley@fernexpo.com for more details.
Fern is a leading national marketing support and tradeshow services provider that delivers unmatched customer service, best-in-class creativity and innovative solutions for exhibitors and large-scale events. Fern is among the top three face-to-face event service providers in North America serving more than 1,400 events annually, including many top 100 shows and dozens of Fortune 500 companies. For more info, visit www.fernexpo.com
NexxtShow, a division of Fern, is committed to bringing a new and revolutionary look, feel and service focus to the tradeshow industry. Their innovative approach and development of new products and services– NexxtWall, Personal Exhibitor Assistants (PEAs) and Freedom Shipping are the reason they are known as convenient, custom, different. For more info, visit www.nexxtshow.com
