submitted by Jim Yeager, Breakwhitelight
For the third time, ASM Global’s INTRUST Bank Arena has received the Venue Excellence Award from the IAVM International Association of Venue Managers, the worldwide organization of managers and senior executives encompassing venues from auditoriums to stadiums.
INTRUST Bank Arena’s notable accomplishments include providing several public services throughout the pandemic, such as operating as a PPE warehouse to package and distribute PPE kits locally, serving as a COVID testing site and vaccine clinic, and also functioning as an early voting location in the fall of 2020. As live events returned from COVID, INTRUST Bank Arena reimagined the guest experience in innovative ways, including implementing a cashless experience for guests, enhancing overall security and expediting the entry process by introducing new walk-through metal detectors and a clear bag policy, and adding new amenities and increased points of sale on the food and beverage side to increase customer satisfaction.
“The team at INTRUST Bank Arena should be incredibly proud of themselves, as it is an honor to be recognized by such a prestigious organization as the IAVM,” said Tony Cima, senior vice president, stadiums and arenas, for ASM Global. “The team has proven time and time again that they have a tremendous ability to think creatively and execute strategically to accomplish their goals, and the industry is clearly taking notice of their efforts. We are excited to see the continued success of this arena for years to come.”
“To be a 2023 Venue Excellence Award Winner is a testament to the tenacity and resilience of each of our INTRUST Bank Arena team members,” commented Tyler Slanovec, assistant general manager, ASM Global. “The COVID pandemic was an unfathomable time for our industry and in 2021 and 2022, we came back stronger than ever and were able to celebrate our best-performing year since our grand opening. The continued support and reinvestment into the facility from Sedgwick County has allowed us to remain at the cutting edge of new technology and initiatives and ensure the highest level of guest satisfaction event after event.”
About INTRUST Bank Arena
INTRUST Bank Arena, Wichita’s premier entertainment venue, is located in downtown Wichita. The arena can seat more than 15,000 guests and hosts a variety of events, including professional and collegiate sports, concerts, family shows and corporate functions. INTRUST Bank Arena is owned by Sedgwick County Government and managed by ASM Global, the world leader in venue management, marketing and development.
About ASM Global
ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management—delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company’s elite venue network spans five continents, with a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.
