How This Millennial Boss Tries to Speak ‘Centennial
by Paco Collazo, Happy Projects
In recent years, the landscape of our industry has undergone significant changes, prompting many of our colleagues to explore new career avenues amid. I am in the position of recruiting and training individuals from diverse backgrounds and, notably, a much, much younger demographic.
According to projections by the World Economic Forum, Generation Z (Gen Z) is set to constitute 27% of the workforce by 2025. This figure will inevitably rise as our more experienced colleagues transition into retirement or pursue new career paths.
Considering the projections, it’s no surprise that fresh, young talent are joining our workforce. Yet, this trend isn’t just about onboarding new individuals or those switching career paths. It presents a unique challenge—the generational gap is widening, and it’s hard to ignore.
Navigating the digital era is second nature to the new generation. They’re tech-savvy, and let’s face it: their way of communicating can be a whole different ball game. Their use of slang and informal channels might leave some of us scratching our heads.
Now, let’s put those stereotypes to rest. This generation isn’t just here to clock in; they’re driven and ready to bring their unique perspective to the table.
This reality hit home for me during a recent chat with our newest team member; she is 23. Coming from a customer service background, she swears by instant messaging apps for efficiency. (Imagine my surprise when she told me she didn’t have an email app on her phone!) However, our team was used to a more formal approach. There were a few raised eyebrows at what we considered not only an informality but an unprofessional style. But, even when there are “normal” ways of doing things, these young team members will run the industry soon enough. We better update ourselves on the ways to effectively reach them while introducing them to a part of our “old ways.”
As we talked it out, it became clear that our communication preferences needed some tweaking for more productive discussions. While I’m a fan of the classic work email, I understand that alternative channels have their perks.
In this ever-changing landscape, finding the sweet spot between embracing new communication methods and keeping things professional is key. Effective communication channels are a must, especially for tracking vital info and understanding how our business models are evolving.
To tackle these challenges, I’ve rolled out a few strategies. This includes a monthly informal meeting where the team of employees under 30 update us on new trends, apps, AI, and even music or what’s trending in the TikTok world. We have heavily discussed the needs for formality in our communications, like email or actually using the telephone! LOL
As we ride the wave of change in our workforce, fostering understanding and flexibility in how we communicate is the secret sauce for a happy and productive workplace.
Please let me know of funny stories with your team or what have you done to merge the cultural gap.
This story originally appeared in the Q1 2024 issue of Exhibit City News, p. 16. For original layout, visit https://issuu.com/exhibitcitynews/docs/ecn_q1_2024.
