submitted by Luke Walsh, On Location
On Location, a nationwide provider of labor and management services for exhibits, events, and environments, recently concluded its 2024 Annual Leadership Meeting. The event brought together company leaders from across the country with a general theme of enhancing the Client Experience. Each day covered a wide range of topics that addressed all aspects of the organization, including culture, sales, operations, and administration. Included in the event was guest speaker David Friedman, from Culturewise, who spoke on the essential tools leaders need to instill a strong and high-performing culture nationwide.
“Having a strong culture is paramount,” commented On Location President Michael Mulry. “The annual meeting is always a time to realign ourselves. Bringing in a speaker like David can give a fresh perspective on culture-building for our leaders. It benefits not only our clients but also our employees, ensuring both have the best experience with On Location.”
A key highlight was working through the client experience from start to finish, where open discussions took place between all the different organizations in the room. “We went through the entire lifecycle of a job, beginning with prospecting through invoicing. Everyone walked away with a better understanding of the role they play and how they can enhance the client experience,” said Glen Ruggiero, Director of Sales and Marketing.
There were several new faces in the room this year, though none were new to the trade show industry. A quick count revealed that On Location’s leadership team collectively has about 500 years of experience in the industry. “I can’t say that I was shocked when I heard the number. On Location has been doing a great job for their clients for a long time, and part of the reason is the strong team we have,” said Max Maxwell, Account Executive, who has been in the industry for over 20 years.
Kalyb Sims, Atlanta City Manager, added, “It’s pretty cool to see how connected the whole team is. These meetings are a great opportunity to problem-solve, converse, and brainstorm with people you may not see regularly. It truly makes me excited to be a part of this team.” The annual meeting also offered plenty of learning opportunities for On Location team members who had attended before.
“Ensuring sales and operations are on the same page not only benefits us as an organization, but it also guarantees our clients have the best possible experience,” said Ty Macaulay, Director of Operations. “We all have such diverse responsibilities and experiences, so when we can all come together, the conversations and ideas shared go a long way in strengthening the company nationwide.”
About On Location:
Founded in 1991, On Location provides nationwide labor and management services for exhibits, events, and environments. The company has built a reputation with its commitment to being more than just a service provider but a trusted partner that understands each project is a unique opportunity to create the extraordinary.
As an Exhibitor Appointed Contractor (EAC), On Location has executed countless successful exhibits, events, and environments nationwide with a team of highly experienced professionals who become a seamless extension of each client’s vision. For more information, visit www.onlocationind.com
