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TCF Center Strengthens Security Protocols

Claude Molinari (pictured above), general manager of ASM Global/TCF Center in Detroit, on Feb. 20 announced a reorganization of security services in TCF Center that will assure customers and visitors the most advanced and extensive services designed to keep events safe.

“TCF Center security is constantly working with local, state, federal and international law enforcement agencies to provide safe and peaceful opportunities for events and visitors in the venue,” said Molinari. “From the Coast Guard and Customs and Border Patrol protecting our Canadian border, to the Detroit Police Department and every agency in between that contributes to surveillance and response, our venue’s event security is prepared to cover just about any conceivable eventuality.”

Security measures for each event in TCF Center support the entire event ecosystem. A united effort to lessen risks through preparedness, security and safety measures are put in place to provide protection and peace of mind to all visitors.

To improve the organization of the TCF Center security operations, several aspects of the department have been enhanced and reorganized. In-house security staff scheduling has been expanded to three shifts, each with supervisors dedicated to specific events and building security outposts. A new dispatch command center staffed with TCF Center security officers seven days a week, 365 days a year has been created and the closed-circuit television system expanded.

Molinari adds: “We operate a staffed, live-monitored command center 24/7, and we are now able to see almost everything happening around our 55-acre property. If we miss something, we can quickly review recorded video. The new system is quite comprehensive.”

Security personnel in the command center are formally trained by experienced law enforcement dispatchers. Hundreds of cameras are on a dedicated network for video security and surveillance with a wide range of uses to diminish risk. It relies on video to help capture non-security-related occurrences to resolve issues around accidents, damage to the facility or injuries. Available to officers at all times is computer aided dispatch record keeping with enhanced record retrieval and statistical information on daily security activity.

TCF Center Security is available to assist clients with pre-event planning along with local law enforcement agencies. Events can also be screened for potential threats by the Detroit Police Department and the Department of Homeland Security.

TCF Center is a member of the Project Lighthouse Central Business District Neighborhood Watch, an organization developed and run by the Downtown Detroit Partnership. This allows information, two-way radio, and CCTV sharing to be monitored by the Detroit Police Department for city-wide events, assuring enhanced security for attendees throughout the downtown area.

The TCF Security Emergency Management Planning protocol requires yearly tabletop exercises including all security agency partners, with a full-scale active shooter exercise every three years that includes all staff.

Heightened security during a federal high alert warning can include an event security command center in partnership with Homeland Security on the premises, plain-clothed officers, road closings, restrictions on vehicle and pedestrian movement and standing, and an increase in security personnel. It may also include stop points to screen visitors entering exhibit halls or main entryways to the center, bomb-sniffing dog searches and strategic surveillance locations around events.

What visitors can do to heighten safety and security in TCF Center:

· Limit the bags you carry

· Keep your event badge and government-issued photo ID on you as you enter

show venues

· Pre-register online

· Build time into your schedule for possible screening delays

· Avoid bulky clothing

· Leave luggage at your hotel

With 723,000 square feet of exhibit space, TCF Center, formerly Cobo Center, has one of the largest contiguous exhibit floor spaces in North America and is the 17th largest convention center in the country. For more info, visit www.tcfcenterdetroit.com

ASM Global is the world’s leading venue management and services company, formed by the combination of AEG Facilities and SMG, global leaders in venue and event strategy and management. The company venue network spans five continents, with a portfolio of more than 300 of the world’s most prestigious arenas, stadiums, convention and exhibition centers and performing arts venues. For more info, visit asmglobal.com

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