For the sixth straight year, Indianapolis International Airport has earned “Best Airport in North America” honors from the Airports Council International, based on passenger feedback on 34 key performance indicators. Says Indianapolis Airport Authority Executive Director Mario Rodriguez, “This is more than another award; it’s a demonstration of relentless year-over-year dedication to customer satisfaction.”
Rodriguez and the staff of more than 10,000 employees across the airport campus were selected by travelers to receive the Airports Council International World’s 2017 Airport Service Quality Award–naming Indianapolis the Best Airport in North America for airports serving more than 2 million passengers per year. In addition, Indianapolis was named the Best Airport by Size and Region, representing North America with 5-15 million passengers. For the millions of passengers arriving and departing from Indianapolis, airport staff and employees consistently provide superior Hoosier hospitality–having received an average staff-courtesy rating of 4.5 on a 5-point scale.