On Location, a nationwide provider of labor management services for exhibits, environments and events, will host its Annual Meeting July 27-29, with this year’s theme focused on building customer value and advancing processes that directly benefit its client base.
The Annual Meeting, to be held in Orlando, Fla., will bring together all facets of the organization – from sales to operations to back office staff – to “look within” and share successes and challenges, while focusing on specific processes and programs that enhance the value of its services for customers.
“Rather than bring in outside speakers [as in prior years], we’ve turned our focus inward to learn from one another and collaborate in ways that will provide clients more value for their investment,” said Michael Mulry, general manager, On Location.
On Location team members – based in strategically located major convention areas throughout the country — will attend the meeting ready to share and learn about providing customers what they most need and want: a worry-free experience that provides the best possible financial value.
“On Location’s culture demands more from our employees,” Mulry said. “We invest in continuing education and leadership programs that challenge conventional thinking about the value on-site labor services should provide –and our clients are taking notice.”
Additionally, the Annual Meeting strengthens relationships among On Location team members located throughout the country, while enabling them to learn directly from one another. A major theme to be addressed at this year’s Annual Meeting will be ensuring the cohesiveness and quality of on-site labor teams, which provides a positive ROE and helps minimize spending. In addition, the program will focus on ways to enhance customer communications to ensure minimal surprises on the show floor, and none related to final billing, as Mulry explains.
“The meeting is educational and fun at the same time,” added On Location Ohio-based Account Executive Jeff Popovich. “It provides each team member with a full understanding of our overall company performance.”
New Jersey-based Account Executive Joyce Mollure said she enjoys the open forum to “discuss our working processes, and develop ways in which we can become a better service company to our clients.”
For Chicago-based On Location Account Executive Mark Lindheimer, the gathering offers “invaluable insights into where we, as a company, are going and allows me focus on being able to personally contribute to that direction.”
Mulry says that in today’s increasingly budget-challenged industry, On Location’s greatest differentiator is “the high service we continue to deliver to our clients, who continually face the challenge of squeezing more value out of their face-to-face events with fewer budget dollars.”
By investing in its own people through training and programs such as its Annual Meeting, On Location ups the bar for customer service,” as Mulry puts it: “Our stellar reputation in the trade show industry can only be retained through our laser-sharp focus on the customer experience and the return on that experience.”
“We guide our customers through the often-confusing landscape of on-site activities, and consider it our duty to do so much more than just provide on-site labor,” Mulry said. “We promise peace-of-mind in this often-complex labor landscape – we won’t let our customers down. We’re passionate about excellence.”
To ensure the optimal customer service experience, On Location clients are assigned dedicated personnel responsible for their account and project from pre- to post- show. With offices strategically located throughout North America, On Location meets clients’ needs for any face-to face marketing trade show, event or retail installations in North America, regardless of its size or complexity. And with its global partner network, the company also handles international event and trade show needs.
On Location’s staff of dedicated professionals pride themselves on becoming familiar with every client’s needs and operations, and acts as an extension of the client’s convention management staff. The result is a seamless and worry-free experience for clients, who can focus on their own customers and event goals while On Location handles all tactical needs and responsibilities.
Joe Gates, a senior account manager with Ohio -based exhibits/branding company 2-Scale, said that the On Location team members he’s worked with have been “flawless” in their attention to detail.
“We had no drama, no issues; each booth image sent from the show site matched our supplied layouts exactly,” Gates said. “My clients are extremely happy.”