The Palais des congrès de Montréal in Québec, Canada, earned the highest level of quality certification attributable to convention centers. Joining only 26 convention centres worldwide, the venue was awarded the AIPC Gold Quality Standards international certification, confirming its leadership in business tourism.
“We are extremely proud of this certification, which speaks to the quality of our service and infrastructures, our continuous improvement programs, sound management, and which of course also sets us apart from the competition,” declared Raymond Larivée, president and CEO, Société du Palais des congrès de Montréal. “A finalist for the World’s Best Congress Centre award in 2014, the Palais reaffirms itself once again as an industry leader by performing outstandingly across the board.”
Awarded after a rigorous independent audit process, AIPC Quality Standards certification measures a convention center’s quality and management performance in 10 specific areas: Customer Service, Quality of Facilities and Operations, Employee Relations, Health, Safety, Security and Emergency Response, Financial Integrity, Community Relations, Environmental Responsibility, Industry Relations and Supplier Relations.
“In addition to consolidating our continuous improvement process, AIPC Gold Quality Standards certification also acknowledges the exemplary work of our employees, guided as always by our values of excellence, integrity and teamwork,” added Palais des congrès de Montréal Event Management Director Élaine Legault, who led the certification project.
The Palais des congrès is enjoying a record-setting period. For the 2014-2015 year, it hosted a record 127,000 convention-goers. For 2015-2016, 210,300 room nights have been booked for business tourism, up 39 percent compared to the average for the last five years. Events for these two years will have generate nearly half a billion dollars for the economy.
Montréal has been consistently rated the top host city in the Americas for international events since 2011, thus reflecting the concerted efforts of the Palais des congrès and Tourisme Montréal to position the city as an essential business destination.
Among other accolades, Tourisme Montréal awarded a Ulysse prize to the Palais in the convention services category for the inventiveness of its IT modernization project. The event technologies resulting from the project have garnered awards of their own, including the Digital Signage Expo APEX top prize in the Event Venues category in recognition of the quality and flexibility of the Palais’ digital signage.
For more information, visit congresmtl.com