The Sky(line)’s the Limit
As evidenced by the close cooperation needed among labor crews working the show floor, experienced employees who work well together increase the level of service offered to customers.
For this reason, Skyline Displays of Orange County (Skyline OC) purposely hired dedicated team members who are not only qualified but are willing to go the extra mile for clients of its installation and dismantle (I&D) division, Skylink Show Services.
“Skylink Show Services has been fortunate in that the three primary technicians have been together for 10 [plus] years, and with that level of expertise, we have a high success rate,” stated John Funk, president and CEO, Skyline Displays of Orange County. “We also make sure our technicians have the proper training and knowledge about Skyline products, so they can be efficient, accurate and productive on the show floor.”
Together, Larry Rahill, Denis Feria, John Balderrama and the rest of the Skylink crew handle more than 200 I&D projects each year in Southern California. This includes more than 20 projects at the company’s busiest venues, Anaheim Convention Center and San Diego Convention Center.
“We perform approximately 215 to 235 I&Ds annually. Our volume could increase, but we are careful to balance the amount of work we have with our customers’ expected level of service,” he said.
Although Skyline OC has been in existence since 1985, Skylink Show Services launched a few years later.
“We started offering I&D services on a limited basis around 1990. We became more active with this in the mid- to late-90s when Skyline began developing systems, which required professional installation services,” Funk explained. “As Skyline began to design and construct larger and more complex exhibits, the exhibitors coming into this region needed local experts to provide I&D services. The majority of this business came via Skyline offices [that] would subcontract our services on behalf of their asset management clients.”
Nearly every major tradeshow destination has a Skyline presence. Considered to be one of the industry’s most extensive service networks, Skyline connects more than 130 dealers in 31 countries.
“Being a part of the Skyline network is huge – we share information constantly and work together to make sure our customers receive a comparable level of service in every market. There are also many instances in which multiple offices will collaborate on large projects, combining personnel and resources to make it happen,” commented Funk. “We all know each other, and we work together regularly, so when problems, challenges, issues, etc. occur, we are able to overcome them more rapidly and accurately than most organizations who do not have such a close connection.”
With Skyline OC since 1986, Funk acquired the company from Founder Ken Wolf in 1995. During Funk’s leadership, the company has invested in vehicles, communications technology, ladders and other equipment, and training for its technicians.
Based in Lake Forest, Calif., where it operates from a 30,000 square-foot showroom and design center, Skyline OC offers current and potential new clients ‘flat rate’ I&D; ‘time and materials’ I&D; I&D supervision, rentals, storage and refurbishments.
To learn more about the company’s services, visit http://www.skyline.com/orange-county-irvine-ca.